Terms of Service: By hiring Pearl Snap Studios, you (“Customer”) agree and are bound by the following terms of service.
1. Approved Use of Demos:
Demos purchased from Pearl Snap Studios are considered demonstration recordings only. As such, demos may not be used for any commercial use without the proper release purchased from Pearl Snap Studios. The release must be purchased at the time of the demo order. Commercial use includes but is not limited to: Synchronization of music with video or pictures in Film/Television/Advertisement/or online videos, radio play (program or advertisement), jingles, retail sale (digital or physical), streaming, or any other instance where revenue is generated from the sale, lease, or “spin” of the demo. Likewise, Customer cannot offer a gratis license or allow any other party to play, stream, spin, or host the demo to be consumed by the general public for free. Demos are to be used to “pitch” to artists, A&R professionals, producers, and publishers for the purpose of having a recording artist cover the song. Demos are meant to be used as a means to demonstrate song only. Pearl Snap Studios does allow Customer to place the finished demo on their personal website or sites like SongU and Taxi as long as the demo is not used for commercial gain. Also, demos may be used to compete in song contests as long as the prize does not include radio play, synchronization, or any other form of commercial use if won.
2. Turnaround Time:
Pearl Snap Studios has a typical turnaround time of 7-10 business days from order completion and receiving a download link or mp3 for demo production. During busy seasons, turnaround time may be longer. Pearl Snap Studios reserves the right to extend our turnaround time. In such case, Pearl Snap Studios may notify the Customer by email, however no notice may be given. Depending on the singer or musician that is chosen by Customer, scheduling could cause delays. Pearl Snap Studios is not responsible for such delays.
Pearl Snap Studios offers two free rounds of mix tweaks. These tweaks must be requested within 7 days of the demo delivery date. Mix tweaks are things like volume changes. If Customer would like vocals or musical parts to be re-recorded, this is considered production changes, which will occur additional costs.
4. Shipping & Receiving:
MP3s or links to WAV files are provided at no additional cost, however the Customer can request to purchase a CD for $20 (free shipping within the continental US).
When Customer’s song is ready to listen to, Pearl Snap Studios will email Customer an MP3 or download link. At that time, Customer will have 7 days to respond. If Pearl Snap Studios does not hear from Customer within 7 days, the project will be considered completed. Future edits may or may not be available after 7 days due to storage capacity.
6. Refund Policy:
Pearl Snap studios does not offer refunds, however, exceptional care is given to make sure Customers are happy. Should Customer find issue with the demo, mix, master, or other service, Pearl Snap Studios invites Customer to send an email explaining the problems and it will be handled on a case by case scenario.
7. Your Promise to Us:
Customer is the rightful owner of the Song, lyrics, and/or Composition and all elements contained therein and warrants that it does not violate any law or infringe upon or violate the rights, including without limitation all copyright rights, of any individual or entity. If Customer is not the rightful owner, then they warrant to Pearl Snap Studios that they have the necessary and required permission/license from the rightful owner to re-record, edit and/or modify the Song and/or Composition. Customer agrees to indemnify Pearl Snap Studios / Justin Morgan and its agents or assignees and hold them free and harmless from and against any and all claims, liabilities, costs, losses, damages or expenses, including but not limited to, reasonable attorney fees and court costs, arising out of any failure or breach by Customer with respect to its warranties as set forth in this Agreement.
The Customer can purchase “stems” (individual tracks from the song we create for the Customer) when purchasing a demo. Stems should be ordered at the time of demo purchase, as song files are only stored for a limited time.
Pearl Snap Studios is not responsible for loss or damages caused by using its services.
10. Samples on Pearl Snap Studios’ Website:
Customer agrees that Pearl Snap Studios retains the right to post streaming samples of the completed song(s) on Pearl Snap Studios’ website. No mechanical or streaming license will be required for streaming from Pearl Snap Studios’ website.
The customer waives the right to bring any legal action(s) against Pearl Snap studios/ Justin Morgan and/or its staff due to any damages or loss, financial or otherwise, resulting from customer’s use of our recording, tracking, mixing, editing, mastering or consulting services. Pearl Snap Studios reserves the right to refuse service at its discretion and/or terminate service at any time.
Payment is expected before services are performed. Pearl Snap Studios accepts payment via PayPal or credit card. Work on the demo or other service will not be performed until payment has been received in full.